Discover Cocoboca’s Shipping & Return Policies
SHIPPING
- We offer FREE SHIPPING on all retail orders over $100 for residents in the Continental United States.
- Currently, we do not fulfill international orders. We apologize for any inconvenience.
PACKAGE SHOWS DELIVERED BUT DIDN’T RECEIVE?
- Occasionally, carriers may scan packages as “DELIVERED” before actual delivery. We suggest checking with neighbors and waiting 24-48 hours for the package to arrive.
- If the package is still not received, contact the carrier to file a claim. We are not liable for missing packages marked as “DELIVERED.” Contact the carrier for further investigation.
HOLIDAY SHIPPING POLICY
- During the holiday season or peak periods, deliveries may take longer due to high volume. Please allow 5-7 business days for delivery. This delay is beyond our control and depends on the carrier’s processing volume.
RETURNS & REFUNDS
- If you are not 100% SATISFIED within 7 days of delivery, we will refund your purchase if bought online through Cocoboca.com.
- To initiate a return, email our Customer Service Satisfaction Team at info@cocoboca.com with the following information:
- Order #
- Date of Purchase
- Item(s) Returning
- Reason for Return
- Free returns are not offered except for specific reasons provided at the time of request. Once our team confirms your return, you must email the return tracking number for a quick and effective process.
- Due to price variances, we do not offer exchanges, only replacements for the same item.
Returns may be sent to: Cocoboca LLC (Office) Attn: Customer Service Dept. Supervisor 468 S Main St New Britain, CT 06051
We reserve the right to refuse returns under special circumstances.
HOW DO I RECEIVE MY REFUND?
- Refunds will be returned to the card or form of payment used at the time of purchase. Refunds and exchanges are not valid on clearance items. No exceptions.